Frequently Asked Questions
Helpful information about ordering, products, shipping, returns, and getting support.
How do I know if a product will fit my space?
Review the dimensions shown on the product page and measure the intended space before ordering. Product measurements may vary slightly depending on the item and measuring method.
Where can I find product materials and care information?
Available materials, package contents, and care information are shown in the product details when provided.
Do product colours always look exactly the same in person?
Screen settings and lighting can affect how colours appear. Review all product and variant images before choosing.
Can I change or cancel my order?
Contact Lanespace as soon as possible with your order number. Changes or cancellations may not be possible after processing has begun.
How can I check my order details?
Review the order-confirmation email sent after checkout. For additional help, contact Lanespace using the email and order number associated with the purchase.
How much does shipping cost?
Available shipping options and costs are shown at checkout based on the order and delivery destination.
When will my order arrive?
Delivery estimates, when available, are shown during checkout or in order updates. Timing can vary by product and destination.
Does Lanespace offer free shipping?
Shipping is a flat $4.00 CAD on orders with one item, and free on any order with two or more items. Orders arrive in 5–9 business days. We currently ship within Canada only.
What is the return policy?
Review the current Refund Policy for eligibility, conditions, and instructions before requesting a return.
What should I do if an item arrives damaged or incorrect?
Contact Lanespace with your order number and clear photos of the item and packaging so the issue can be reviewed.
How do I contact Lanespace?
Use the Contact page and include any relevant product name, order number, and photos that may help explain the issue.
Still need help?
Send us a message and include any product or order details that may help.